The 10th anniversary of 9/11 will be commemorated with special events, including the dedication of the 9/11 Memorial. With thousands of visitors expected to converge in downtown Manhattan, hospitality industry professionals are being given information to help our guests participate in the events and minimise hassles.
ABOUT THE 9/11 MEMORIAL
The 9/11 Memorial is a tribute to the nearly 3,000 people killed in the terror attacks of September 11, 2001, at the World Trade Center, the Pentagon and in Pennsylvania, near the town of Shanksville, and in the attack on the World Trade Center on February 26, 1993. On September 11, 2011, the Memorial will be dedicated in a special ceremony for victims’ families, commemorating the 10th anniversary of the attacks. It will open to the public the following day. The 9/11 Memorial Museum will open a year later, in September 2012. Admission to the Memorial is free but requires the ADVANCE reservation of a visitor pass. Reservations can be made at 911memorial.org.
The Memorial’s two reflecting pools, each nearly an acre in size, are set within the footprints of the former Twin Towers. Their walls form the largest man-made waterfalls in North America, and a grove of what will eventually be more than 400 oak trees surrounds the pools. The names of the victims of the 2001 and 1993 attacks are inscribed in bronze panels along the perimeter of the pools, serving as a powerful reminder of the unprecedented loss of life in an attack on US soil and of the iconic Twin Towers themselves.
VISITING THE 9/11 MEMORIAL AND LOWER MANHATTAN
The Memorial opens this September amid ongoing construction on surrounding World Trade Center projects. While this construction continues, a timed reservation system will be used to facilitate access.
RESERVING VISITOR PASSES
Individuals, and those acting on behalf of others, can reserve visitor passes at 911memorial.org. Names of visitors will be required on individual passes.
Group reservations (for 10 or more people) can be made directly with the Memorial or through designated transportation partners. A limited number of group appointments are available each day. Groups must make advance reservations to visit the 9/11 Memorial, and it is highly recommended that group reservations be made as far in advance as possible. Group passes are not available the day of, on the website or at the entrance. The 9/11 Memorial is scheduling group visits now. Visit 911memorial.org/groups for detailed information, or call the Group Reservation line at 212-266-5200 to make your reservation.
GETTING THERE
The 9/11 Memorial is located at the World Trade Center site in Lower Manhattan. It is strongly recommended that visitors use public transportation or designated transportation partners to get to the Memorial. Please visit 911memorial.org/getting-here for detailed travel information.
Please note: All visitors must obtain visitor passes prior to arriving at the Memorial Entry, located at the intersection of Albany and Greenwich Streets.
Official Transportation Partners: Transportation partners can offer groups greater access to Memorial passes, sightseeing opportunities and park-and-ride options into Lower Manhattan, avoiding the hassle of traffic, tolls and parking:
Statue Cruises (Statue of Liberty and Ellis Island)
New York Water Taxi
NY Waterway
Gray Line New York Sightseeing
Big Taxi Tours
For more information, including a map showing bus routing and designated loading/unloading and parking spaces, please visit the New York City Department of Transportation’s website.
As more information is made available




